Returns Policy
Cancellation & Returns
If you wish to cancel any order you may do so at anytime after an order has
been placed, or up to 7 days after the date of delivery. All notices of
cancellation must be given to the company in writing .
In the event that you cancel an order after delivery you must inform the
company in writing within 7 days. The goods must then be returned at your own
expense to the company within 14 days of your notification to cancel your
order. If you are unable to return the goods you must make the goods available
for collection upon request and within 14 days of your notice to cancel your
order. This will be at your expense and you will not be entitled to a refund of
the original delivery charge. The company will be entitled to charge you (an
equivalent amount to the original delivery charge) for this collection. These
conditions will still apply in the event of any discount/special offer applied
to delivery charges.
The company will not be liable for any costs incurred in the return of
cancelled orders. The goods will not be deemed to have been returned until
notification is given by the company that the goods have been returned to the
address advised by the company.
It is your responsibility to return all goods in the same condition as they
were upon delivery. The company reserves the right to deduct from the refund
any charges necessary for the repair or cleaning of any goods returned not in
the same condition as upon delivery. You are advised to retain the original
packaging in the event of you cancelling an order. The company retains the
right to charge for any necessary packaging/re-packaging.
The company shall be entitled to recover all costs, loss, charges, and
expenses incurred in connection with goods returned not saleable as new.
Additionally there will be a re-stocking charge to cover the original cost
of shipping to you (despite our free shipping policy we still have to pay a
courier!) and for the handling of the item in our warehouse.
Should the product prove to be faulty or the wrong item has been delivered,
we will not charge a handling fee and provided the item is returned within a 28
day period we will refund the cost of delivery back to you upon proof of
payment.
Feedem Pet Supermarket Ltd return policy does not extend to products shipped
outside of mainland
This does not affect your statutory rights.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at the following web address:-
http://www.hmso.gov.uk/si/si2000/20002334.htm
