Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Cancellation & Returns
If you wish to cancel any order you may do so at anytime after an order has been placed, or up to 7 days after the date of delivery. All notices of cancellation must be given to the company in writing or by using the Online Returns Request Process (as detailed below)
In the event that you cancel an order after delivery you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. This will be at your expense and you will not be entitled to a refund of the original delivery charge. The company will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.
The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.
It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.
The company shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.
Additionally there will be a re-stocking charge to cover the original cost of shipping to you (despite our free shipping policy we still have to pay a courier!) and for the handling of the item in our warehouse.
Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.
Feedem Pet Supermarket Ltd return policy does not extend to products shipped outside of mainland
This does not affect your statutory rights.
Shipping And Handling
All orders will be dispatched to you by Anc / Fastway 48/72hr.
Feedem Pet Supermarket will E:Mail the customer following collection from our warehouse with the customers parcel.
All parcels will require a signature on arrival at the customers home.
- Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2/3 days business days. Should there be a problem with your order we will contact you for further instructions. - If you are out when we try to attempt your delivery our couriers will leave you a card notifying you of our attempt and giving you information on how to arrange a re-delivery of your order.
They will hold your parcel in the depot for up to 5 days whilst you arrange delivery.
Should you not arrange for this to be done you will be charged for the cost of the return of your parcel.
Delivery hours are between 8am and 5pm unless you specify a timed service -
If any items of your order are damaged or missing from the order ordered we will arrange to replace or refund the items, providing you E Mail us within 24 hours of the date your order was delivered to you.
We will then contact the carrier to confirm delivery date and time.
If possible photographs of the damaged items would be appreciated.
Before we can replace or refund an item we will ask for the item to be returned back to us by the cheapest means possible.
We may request that you return the item back to us by recorded delivery in the post or we may arrange for the item to be collected by our carrier, the items must be packed as received to avoid any further possible damage.
Should we request you to return the items back to us, please enclose within the package a copy of the receipt given by the post office/ carrier and retain until we confirm receipt of the items back to us.
If you would like to receive a refund for the item returned, you may be charged for the cost of the original delivery cost, if you received free delivery and the return of the item you wish to have refunded brings your order value below our £45 free delivery limit. On this basis you will be charged the delivery fee that would have been due at the time you placed your order.
-
All items shown as FREE DELIVERY apply to Mainland UK Only
- FREE DELIVERY excludes Cat Litters, Sands and Bird Grits due to there weight.
-
The following Postcodes are NOT Classified as MAINLAND UK
AB31 to AB56 -
FK19 to FK21 -
HS1 to HS9 –
IV1 to IV63 –
KA27 to KA28 –
KW1 to KW17 –
PA20 to PA78 –
PH1 to PH50 –
VI13 -
ZE1 to ZE3 -
