Delivery

Free standard delivery is available on orders over £50, up to a total order weight of 32kg, to eligible UK mainland addresses. Regional exclusions and additional weight charges apply. Delivery charges are shown at checkout.

For orders under £50, delivery is usually £3.90 for smaller parcels or £6.75 for standard parcels up to 32kg, depending on size and weight. Heavier orders and surcharge areas cost more. Your delivery charge is shown at checkout.

We deliver with DPD or Royal Mail. Dispatch times depend on stock availability. Delivery times are estimates rather than guarantees.

Delivery to the Scottish Highlands is subject to a surcharge. We also deliver to Northern Ireland, where Royal Mail Tracked 48 is available for orders up to 10kg. DPD is also available for Northern Ireland, subject to a surcharge.

Free delivery exclusions

The following areas are excluded from free standard delivery:

AB31-AB38, AB41-AB45, AB51-AB56, FK19-FK21,HS1-HS9, IV1-IV63, KA27-KA28, KW1-KW17, PA20-PA80, PH1, PH5-PH10, PH15-PH50, ZE1-ZE3, BT1-99, IM1-9 & 99, TR21-25, PO30-41,GY1-GY9, JE1-JE5, Channel Islands (Jersey & Guernsey), Isle of Wight

If an item is unavailable

If an item in your order is unavailable, we’ll contact you to explain the situation and ask how you’d like to proceed.

Returns

We offer returns within 30 days of receiving your items. Please contact us before returning an item so we can help arrange your return.

Please return unwanted or unsuitable items in the same condition you received them, with their original packaging where possible. We recommend using a tracked delivery service and keeping your proof of postage.

For unwanted or unsuitable items, return postage is your responsibility.

If an item arrives faulty or damaged, please contact us so we can arrange a return at our expense.

For help with delivery or returns, email hello@feedem.co.uk or call 01287 658167.